RETURNS & REFUNDS POLICY

WARRANTY POLICY

If most products in the STC online store, you have seven (7) days from the date of delivery to contact STC Optics with any problems with your product.

Please note: to be eligible, you must have proof-of-purchase and your item(s) must be in the original packaging and in the same condition that you received it. Contact customer service at <INSERT LINK> to begin the warranty process.

Note:

  1. For DEFECTIVE or DAMAGED Item(s), there is no charge for replacement.
  2. If you purchased from one of our distributors, please contact the distributor directly.
  3. If you identify problems with the product beyond the first seven days of the product, you will be responsible for the return shipping costs to our inspection and repair facility.

REFUNDS

Once we receive your item(s), we will inspect it and notify you that we have received your returned item(s). Depending on eligibility, we will immediately notify you on the status of your refund after inspecting the item(s).

If approved, we will initiate a refund to your PayPal account. 

Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.


PRODUCTS NOT ELIGIBLE FOR RETURNS OR REFUNDS: 

  • Ultrarmor Tempered Glass Protector
  • Ultrarmor Smartphone Lens Glass Protector

NOTIFICATION

We will always notify you via email when your package arrives at our Return Center for verification and refund processing. Please allow up to fourteen to twenty-one (14-21) working days for your return to be received and processed.


RETURN ADDRESS

Sense-tech Innovation Company - Custom service center

Rm. 11, 17F., No. 93, Sec. 1, Sintai 5th Rd.,

Sijhih Dist., New Taipei City 221, Taiwan (R.O.C.)

+886-2-28312989


EXCHANGES FOR OTHER STC PRODUCTS

We do not allow product returns to be exchanged for other products in our Online Store at this time. Instead, items can be returned and a refund will be issued.