If most products in the STC online store, you have seven (7) days from the date of delivery to contact STC Optics with any problems with your product.
Please note: to be eligible, you must have proof-of-purchase and your item(s) must be in the original packaging and in the same condition that you received it. Contact customer service at <INSERT LINK> to begin the warranty process.
Once we receive your item(s), we will inspect it and notify you that we have received your returned item(s). Depending on eligibility, we will immediately notify you on the status of your refund after inspecting the item(s).
If approved, we will initiate a refund to your PayPal account.
Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
We will always notify you via email when your package arrives at our Return Center for verification and refund processing. Please allow up to fourteen to twenty-one (14-21) working days for your return to be received and processed.
Sense-tech Innovation Company - Custom service center
Rm. 11, 17F., No. 93, Sec. 1, Sintai 5th Rd.,
Sijhih Dist., New Taipei City 221, Taiwan (R.O.C.)
We do not allow product returns to be exchanged for other products in our Online Store at this time. Instead, items can be returned and a refund will be issued.